Medical City Lewisville August 16, 2017

Parents of sick babies can view their little ones, even when the parents are away from the hospital, thanks to new web cameras in the Medical City Lewisville Neonatal Intensive Care Unit (NICU).

Sixteen web cameras are mounted on moveable poles and can be positioned over incubators in the NICU. An encrypted live video stream enables parents to see their infants in real-time, 24-hours a day, 7 days a week. Parents are able to view their children via secure web address that can be accessible from computers, laptops and cellphones.

“Having a newborn baby in the NICU is already a highly stressful situation for our patients and their families, and this anxiety is heightened when parents are not able to stay by their sick child’s side,” said Brandy Farrer, Vice President & Chief Nursing Officer at Medical City Lewisville. “Whether parents need to be home with their other children or simply cannot stay in our NICU 24/7, this technology helps decrease anxiety and promotes a bonding experience by safely allowing parents a constant connection to their newborn.”

The webcam system operates on a secure, encrypted online portal. Live streaming is only accessible to specified users using passwords issued by the NICU. Families can use the service to allow siblings, grandparents, and others who might not be able to visit the NICU to see their baby.

The web camera service is free to families with babies in the NICU. The service is part of Medical City Lewisville’s commitment to help strengthen bonds while decreasing the stress of having a baby that requires intensive care.