At Medical City Lewisville the quality of your patient experience is important to us. We use Gallup, an independent company to administer the HCAHPS (pronounced H-CAPS) patient perception survey to our patients.
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients.
HCAHPS was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
The HCAHPS results are posted on Hospital Compare by CMS (Center for Medicare Services), and they allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks on ten important measures of patient’s perspectives of care.